Refund Policy

Evizra is billed using a prepaid token balance. Token purchases are one-time purchases, not a recurring subscription - you only pay again when you choose to buy more.

If your organization’s token balance has not been used at all since a purchase, you may request a full refund of that purchase within 30 days of the transaction date.

Tokens that have already been debited against resume analysis, an interview, or a generated report are non-refundable, since they reflect AI processing costs already incurred with our third-party providers at the time of use.

If a payment was charged but tokens were not credited to your account, or you were charged more than once for the same purchase, contact us and we will investigate and correct it, including a refund where appropriate.

Email support@evizra.com with your organization name and the payment reference from your invoice.

Approved refunds are processed back to your original payment method within 7-10 business days, subject to your bank or card provider’s own timelines.